Responsible Gambling

We take responsible gambling seriously. We are committed to keeping play safe and controlled, and we support customers who want to manage their activity. This page explains the principles we follow, the tools you can use on your account, and where to get help if gambling stops being fun.

Player protection principles

We aim to offer a straightforward, supportive approach to safer gambling. We monitor for signs of harmful play, apply checks where appropriate, and act to protect customers’ funds and wellbeing. Our goal is to help you stay in control while using our services.

Activity-control tools

You can use a range of built-in controls from your account settings. These tools are designed to be easy to set and change, and to give you clear control over how you play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Changes that reduce limits take effect immediately. Increases may be subject to a 24-hour waiting period and confirmation.

Loss limits

Loss limits help cap how much you can lose over a defined period. Choose a level that suits your budget and review it regularly. If you reach the limit, further play will be restricted until the period ends or you lower your stakes.

Time limits and session controls

Use session timers and reality checks to remind yourself how long you’ve been playing. You can set automatic session end times and periodic pop-ups. These tools help you keep track of time and step away when needed.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude for a fixed period or indefinitely. Self-exclusion takes effect immediately and blocks access to your account. For multi-site exclusion, consider using the national self-exclusion scheme GAMSTOP if you are eligible.

Recognising problematic behaviour

Look out for signs such as spending more than intended, borrowing to gamble, hiding activity from others, or feeling unable to stop. If you notice these changes in yourself or someone you know, consider using our tools and seeking support.

Tips for maintaining control

Set affordable limits before you start, take regular breaks, avoid chasing losses, and only gamble with money you can afford to lose. Make use of session reminders and review your activity regularly to spot patterns early.

Professional help and support organisations

If you need additional support, contact organisations such as GamCare, GambleAware or Gambling Therapy. They offer confidential advice, helplines and practical tools. You can also contact our support team via live chat for guidance on setting limits or initiating self-exclusion.