If you have questions about your account, verification, withdrawals or payment methods our support team is ready to help. We can assist with bonus balance queries, free spins, active promotions and recent wins. Whether it’s slots, live casino, featured games, online casino or live betting related, get practical help for technical issues, account changes, responsible gaming requests and payout queries. Contact us via email, phone or live chat. We aim to reply promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email |
| General enquiries | [email protected] - billing & account queries |
| Affiliate enquiries | [email protected] - partnerships & reporting |
| Phone | +44 20 7946 5821 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
| Response time | Email usually within 24 hours; live chat immediate |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when documents and explanations are required. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to avoid delays. We aim to respond promptly, but incomplete information may slow resolution.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day via live chat or email, but verification, payment or complex account issues may require extra time. Complex cases can take several days while we gather information or complete checks. If your issue needs escalation we’ll keep you updated on progress and expected timelines.
Feedback
We'd love your feedback, suggestions, or ideas to improve the site. Please tell us about bugs, bonus suggestions, or UI changes - every message is read carefully by our team and used to improve features and the player experience. Send thoughts via live chat or email [email protected], and we’ll review them promptly and consider them for future updates.