Terms of Use

This page sets out the rules that govern use of our platform and the relationship between you and us. It explains your responsibilities as an account holder, the eligibility criteria we require, how promotions are applied, and the practical procedures we follow for deposits, withdrawals and disputes. We encourage you to read these terms carefully and contact our support team if you need clarification.

Account responsibilities

You must provide accurate and up-to-date personal information when creating and maintaining your account. We may carry out age, identity and source-of-funds checks at registration or at any time while your account is active. You are responsible for keeping your login details secure and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we suspect fraud, collusion, shared accounts, misuse of promotions or other breaches of these terms.

Eligibility requirements

Accounts are limited to individuals who meet our minimum age requirement and who are legally permitted to gamble in the United Kingdom. Only one account per person is permitted. We will refuse registration or block access where a user is self-excluded, subject to mandatory exclusion schemes, or otherwise ineligible. We reserve the right to request documentation to verify eligibility and to refuse service where verification is not completed to our satisfaction.

Acceptable platform use

Our services must be used in a fair and lawful manner. Prohibited activity includes using automated systems to place bets or play games, creating multiple accounts to gain a promotional advantage, using third-party payment methods, and attempting to exploit system errors. We may void bets, withhold winnings and take account action where we detect abuse, manipulation or behaviour that undermines the integrity of our platform.

General bonus and promotion rules

Promotions and welcome offers are subject to separate terms which form part of these conditions. Bonuses may carry wagering requirements, bet limits and game restrictions. Bonus balances and free spins often expire if not used within the published period and may be forfeited on withdrawal requests. We will publish the specific rules for each promotion and those rules will govern the offer. If you have any questions about a promotion, please check the offer terms before opting in.

Deposits and withdrawals

Payments must be made from methods in your name. Deposits are normally credited instantly but may be subject to processing checks. Withdrawals require completed verification and may be returned to the original deposit method where possible. We may impose minimum withdrawal amounts and apply temporary holds while verification is completed. Large or progressive jackpot payments may be subject to additional checks and reasonable processing timeframes.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We aim to resolve straightforward matters promptly and will provide a formal response where appropriate. If a complaint cannot be resolved to your satisfaction we will explain available escalation routes, including independent dispute resolution services where applicable. Timeframes for responses will depend on the nature of the complaint.

Updates to terms and conditions

We may update these terms from time to time. Where changes are material we will notify you by email or by posting notice on the site. Continued use of your account after a change indicates acceptance of the revised terms. You may close your account if you do not accept any update, subject to settlement of outstanding bets and any pending verification or withdrawal processes.